Diligent incident

Third Party Manager - Users Are Unable to Access the US Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on September 19, 2025 affecting Third Party Manager (North America - US), lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 05:02 PM UTC
Resolved
Sep 20, 2025, 12:52 AM UTC
Duration
7h 49m
Detected by Pingoru
Sep 19, 2025, 05:02 PM UTC

Affected components

Third Party Manager (North America - US)

Update timeline

  1. investigating Sep 19, 2025, 05:02 PM UTC

    Unable are unable to access the US region in Third Party Manager

  2. identified Sep 19, 2025, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 19, 2025, 06:44 PM UTC

    This issue has been identified to be an issue on the cloud provider side. We are working with them to resolve this as quickly as possible.

  4. monitoring Sep 19, 2025, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 20, 2025, 12:52 AM UTC

    This incident has been resolved.