Diligent incident
Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line
Diligent experienced a major incident on September 24, 2025 affecting Contact Center (North America - US), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center (North America - US)
Update timeline
- investigating Sep 24, 2025, 03:37 PM UTC
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience! .
- identified Sep 24, 2025, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2025, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 03:50 PM UTC
This incident has been resolved.