Diligent incident

BoardDocs - Clients are experiencing latency in BoardDocs

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 6, 2025 affecting BoardDocs (North America - US), lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 04:35 PM UTC
Resolved
Oct 06, 2025, 08:47 PM UTC
Duration
4h 11m
Detected by Pingoru
Oct 06, 2025, 04:35 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. identified Oct 06, 2025, 04:35 PM UTC

    Clients are experiencing latency in BoardDocs. Some users are unable to load sites.

  2. monitoring Oct 06, 2025, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2025, 08:47 PM UTC

    This incident has been resolved.