Diligent incident

Diligent ESG - Users from APAC region unable to access accuvio website.

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 9, 2025 affecting ESG (Accuvio) (Europe - Germany) and ESG (Accuvio) (North America - US), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 02:25 AM UTC
Resolved
Oct 09, 2025, 03:56 AM UTC
Duration
1h 31m
Detected by Pingoru
Oct 09, 2025, 02:25 AM UTC

Affected components

ESG (Accuvio) (Europe - Germany)ESG (Accuvio) (North America - US)

Update timeline

  1. identified Oct 09, 2025, 02:25 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 09, 2025, 03:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 03:56 AM UTC

    This incident has been resolved.