Deputy Outage History

Deputy is up right now

Deputy had 21 outages in the last 2 years totaling 78h 47m of downtime — averaging 0.9 incidents per month.

There were 21 Deputy outages since October 20, 2025 totaling 78h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.deputy.com

Major August 7, 2026

Analytics failing to load with "Invalid control source"

Detected by Pingoru
Aug 07, 2026, 02:27 AM UTC
Resolved
Aug 07, 2026, 03:19 AM UTC
Duration
51m
Affected: Deputy - UK
Timeline · 4 updates
  1. investigating Aug 07, 2026, 02:27 AM UTC

    We are currently investigating reports of Analytics failing within the EU region; that is to say; .eu.deputy.com, .uk.deputy.com domains. This appears as reports returning the error "Invalid control source".

  2. identified Aug 07, 2026, 02:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 03:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026

Analytics Reports Failing to Load

Detected by Pingoru
Aug 05, 2026, 03:17 PM UTC
Resolved
Aug 05, 2026, 05:29 PM UTC
Duration
2h 11m
Timeline · 5 updates
  1. investigating Aug 05, 2026, 03:17 PM UTC

    We are currently investigating reports of analytics not loading.

  2. investigating Aug 05, 2026, 03:41 PM UTC

    This outage is only impacting AMER businesses. We're still working to identify the cause.

  3. identified Aug 05, 2026, 04:27 PM UTC

    We have identified the root cause and our engineers are working to restore functionality.

  4. monitoring Aug 05, 2026, 05:23 PM UTC

    Our Engineers have successfully restored full functionality to our analytics suite.

  5. resolved Aug 05, 2026, 05:29 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor July 24, 2026

Deputy Performance issues (US)

Detected by Pingoru
Jul 24, 2026, 12:20 PM UTC
Resolved
Jul 24, 2026, 01:12 PM UTC
Duration
51m
Affected: Deputy - USA
Timeline · 2 updates
  1. identified Jul 24, 2026, 12:20 PM UTC

    We are aware of potential performance issues caused by an AWS Operational Issue. We are currently monitoring this issue closely

  2. resolved Jul 24, 2026, 01:12 PM UTC

    This issue is now resolved

Read the full incident report →

Notice July 10, 2026

Deputy Outage- People Tab, Analytics, Payroll, Timesheets

Detected by Pingoru
Jul 10, 2026, 05:40 PM UTC
Resolved
Jul 10, 2026, 09:16 PM UTC
Duration
3h 36m
Timeline · 7 updates
  1. investigating Jul 10, 2026, 05:40 PM UTC

    We are currently investigating reports of outages throughout the Deputy platform

  2. identified Jul 10, 2026, 05:53 PM UTC

    We're actively monitoring the LaunchDarkly incident that is currently impacting Deputy accounts

  3. identified Jul 10, 2026, 06:14 PM UTC

    We are in the process of deploying a fix.

  4. identified Jul 10, 2026, 07:00 PM UTC

    We are continuing to work on a fix.

  5. identified Jul 10, 2026, 07:31 PM UTC

    Launch Darkly continues to have an outage. We are monitoring the Launch Darkly issue closely and also investigating possible alternatives fixes

  6. monitoring Jul 10, 2026, 08:31 PM UTC

    The Launch Darkly service is recovering. We are currently monitoring the recovery at this time and applying additional fixes

  7. resolved Jul 10, 2026, 09:16 PM UTC

    This incident has been resolved. If you're still experiencing issues please reach out to [email protected]

Read the full incident report →

Minor May 31, 2026

Analytics not loading reports

Detected by Pingoru
May 31, 2026, 11:10 PM UTC
Resolved
Jun 01, 2026, 04:50 AM UTC
Duration
5h 40m
Affected: Deputy - USADeputy - AU
Timeline · 4 updates
  1. identified May 31, 2026, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 01, 2026, 01:44 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 01, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2026, 04:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026

Unable to connect to Xero from Deputy.

Detected by Pingoru
Apr 23, 2026, 01:47 AM UTC
Resolved
Apr 23, 2026, 06:45 AM UTC
Duration
4h 58m
Timeline · 4 updates
  1. investigating Apr 23, 2026, 01:47 AM UTC

    We're aware of an issue where customers cannot connect to Xero from Deputy. We are currently investigating this issue.

  2. identified Apr 23, 2026, 02:30 AM UTC

    We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side.

  3. monitoring Apr 23, 2026, 05:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 06:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026

Schedules and Timesheets unable to approve or publish

Detected by Pingoru
Apr 06, 2026, 11:47 PM UTC
Resolved
Apr 07, 2026, 04:07 AM UTC
Duration
4h 20m
Affected: Deputy - AU
Timeline · 4 updates
  1. investigating Apr 06, 2026, 11:47 PM UTC

    We are currently investigating this issue.

  2. identified Apr 07, 2026, 01:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2026, 04:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 6, 2026

Slow loading when publishing a shift

Detected by Pingoru
Apr 06, 2026, 02:07 AM UTC
Resolved
Apr 06, 2026, 05:07 AM UTC
Duration
2h 59m
Timeline · 4 updates
  1. investigating Apr 06, 2026, 02:07 AM UTC

    We are currently investigating reports of Deputy being slow or stuck on loading when trying to publish a shift.

  2. investigating Apr 06, 2026, 02:43 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 06, 2026, 03:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 06, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Shifts not publishing

Detected by Pingoru
Mar 09, 2026, 04:27 AM UTC
Resolved
Mar 09, 2026, 07:19 AM UTC
Duration
2h 51m
Affected: Deputy - AU
Timeline · 3 updates
  1. investigating Mar 09, 2026, 04:27 AM UTC

    We're aware of an issue where shifts are not publishing and are currently investigating this issue.

  2. monitoring Mar 09, 2026, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 5, 2026

Export Page blank when exporting timesheets

Detected by Pingoru
Feb 05, 2026, 01:20 AM UTC
Resolved
Feb 05, 2026, 02:31 AM UTC
Duration
1h 11m
Affected: Deputy - USADeputy - AUDeputy - UK
Timeline · 4 updates
  1. investigating Feb 05, 2026, 01:20 AM UTC

    We're investigating reports of the export page being blank when exporting timesheets.

  2. identified Feb 05, 2026, 01:30 AM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Feb 05, 2026, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 02:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026

Bulk updates and bulk uploads not working

Detected by Pingoru
Jan 16, 2026, 02:55 AM UTC
Resolved
Jan 16, 2026, 08:20 AM UTC
Duration
5h 24m
Affected: Deputy - USADeputy - AUDeputy - UK
Timeline · 3 updates
  1. identified Jan 16, 2026, 02:55 AM UTC

    We're aware of an issue where bulk updates and bulk uploads are not working. We have identified this issue and are expecting this to be resolved by End of Day, AEST.

  2. monitoring Jan 16, 2026, 07:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2026, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Menu bar blocking options for scheduling and timesheet pages

Detected by Pingoru
Jan 09, 2026, 01:26 AM UTC
Resolved
Jan 09, 2026, 02:33 AM UTC
Duration
1h 7m
Affected: Deputy - AU
Timeline · 4 updates
  1. investigating Jan 09, 2026, 01:26 AM UTC

    We are currently investigating the cause of the menu bar blocking scheduling and timesheet pages.

  2. identified Jan 09, 2026, 01:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 09, 2026, 01:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 09, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2025

EMEA – Bulk Import Feature Not Working

Detected by Pingoru
Dec 18, 2025, 12:45 PM UTC
Resolved
Dec 18, 2025, 03:15 PM UTC
Duration
2h 29m
Timeline · 3 updates
  1. investigating Dec 18, 2025, 12:45 PM UTC

    We are currently investigating an issue affecting the Bulk Import feature in the EMEA region. Users may experience failures or be unable to complete bulk imports. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as they become available.

  2. monitoring Dec 18, 2025, 02:46 PM UTC

    A fix has been rolled out by the third party where the issue originated, and we are actively monitoring the situation

  3. resolved Dec 18, 2025, 03:15 PM UTC

    This issue is now resolved

Read the full incident report →

Minor December 8, 2025

Menu bar blocking date selector for timesheet and schedule pages

Detected by Pingoru
Dec 08, 2025, 07:23 AM UTC
Resolved
Dec 08, 2025, 10:32 AM UTC
Duration
3h 8m
Affected: Deputy - AUDeputy - UK
Timeline · 6 updates
  1. investigating Dec 08, 2025, 07:23 AM UTC

    We are investigating reports that the top menu bar is covering the date selector for timesheet and schedule pages.

  2. investigating Dec 08, 2025, 07:42 AM UTC

    We continue to work on a solution to the menu bar blocking the date selector for the timesheet and schedule pages for Safari users. As a workaround, please use another browser such as Google Chrome.

  3. identified Dec 08, 2025, 08:08 AM UTC

    The issue has been identified and a fix is being worked on. Please continue to use the workaround of using another browser such as Google Chrome.

  4. identified Dec 08, 2025, 09:20 AM UTC

    We continue to work on a fix for this issue. We'll provide an update in the next 45 minutes or sooner if there's a substantial update.

  5. monitoring Dec 08, 2025, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 08, 2025, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025

Schedule page not loading

Detected by Pingoru
Dec 01, 2025, 05:28 AM UTC
Resolved
Dec 01, 2025, 06:29 AM UTC
Duration
1h
Affected: Deputy - USADeputy - AUDeputy - UK
Timeline · 4 updates
  1. investigating Dec 01, 2025, 05:28 AM UTC

    We are currently investigating reports that the schedule page is blank or not loading for some customers.

  2. identified Dec 01, 2025, 05:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 01, 2025, 05:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 01, 2025, 06:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2025

Deputy Analytics Currently Unavailable

Detected by Pingoru
Nov 20, 2025, 09:07 AM UTC
Resolved
Nov 21, 2025, 05:56 AM UTC
Duration
20h 49m
Timeline · 8 updates
  1. investigating Nov 20, 2025, 09:07 AM UTC

    We are currently investigating this issue

  2. investigating Nov 20, 2025, 10:06 AM UTC

    Deputy Analytics has been disabled while we assess the impact of the ongoing issue

  3. identified Nov 20, 2025, 12:00 PM UTC

    The issue has been identified, and a fix is being implemented

  4. monitoring Nov 20, 2025, 01:58 PM UTC

    A fix has been implemented, and Analytics has been restored. We will continue to monitor the results

  5. investigating Nov 20, 2025, 03:36 PM UTC

    There are still reports of a degraded experience, and an investigation is underway.

  6. investigating Nov 21, 2025, 12:21 AM UTC

    The issue has been identified, and a fix is being implemented

  7. monitoring Nov 21, 2025, 05:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 21, 2025, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025

Deputy Payroll: Unable to view payslips

Detected by Pingoru
Nov 17, 2025, 06:11 AM UTC
Resolved
Nov 17, 2025, 09:07 AM UTC
Duration
2h 56m
Affected: Deputy - AU
Timeline · 6 updates
  1. investigating Nov 17, 2025, 06:11 AM UTC

    We're investigating reports that some Deputy Payroll customers aren't able to view payslips

  2. identified Nov 17, 2025, 06:27 AM UTC

    The issue has been identified and a fix is being worked on

  3. identified Nov 17, 2025, 07:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 17, 2025, 08:27 AM UTC

    We're still working on a fix for this issue. The next update will be in 60 minutes or sooner if substantive information is available to share.

  5. monitoring Nov 17, 2025, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 17, 2025, 09:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

WalkMe popup appearing

Detected by Pingoru
Nov 12, 2025, 05:01 AM UTC
Resolved
Nov 12, 2025, 06:12 AM UTC
Duration
1h 11m
Affected: Deputy - USADeputy - AUDeputy - UK
Timeline · 4 updates
  1. investigating Nov 12, 2025, 05:01 AM UTC

    We are currently investigating reports of a "WalkMe" popup appearing within the Deputy Product

  2. identified Nov 12, 2025, 05:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Mandatory shift questions are appearing blank when timesheets are submitted

Detected by Pingoru
Nov 04, 2025, 01:54 PM UTC
Resolved
Nov 04, 2025, 09:02 PM UTC
Duration
7h 8m
Affected: Deputy - USADeputy - AUDeputy - UK
Timeline · 7 updates
  1. investigating Nov 04, 2025, 01:54 PM UTC

    We are currently investigating

  2. investigating Nov 04, 2025, 05:14 PM UTC

    We are still actively investigating. Further updates will be provided as new information becomes available.

  3. identified Nov 04, 2025, 06:11 PM UTC

    We have identified the cause of the issue. Our engineering team is working on implementing a fix.

  4. identified Nov 04, 2025, 07:31 PM UTC

    Our engineering team is still working on a fix.

  5. identified Nov 04, 2025, 08:35 PM UTC

    Our engineering team has identified and tested a fix. They're now preparing to deploy it.

  6. monitoring Nov 04, 2025, 08:48 PM UTC

    A fix has been implemented and we're monitoring the results.

  7. resolved Nov 04, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

iOS Mobile App - Loading Issues

Detected by Pingoru
Oct 20, 2025, 05:31 PM UTC
Resolved
Oct 20, 2025, 07:21 PM UTC
Duration
1h 50m
Affected: Deputy - USA
Timeline · 4 updates
  1. investigating Oct 20, 2025, 05:31 PM UTC

    We are currently investigating loading issues associated with the iOS mobile app.

  2. investigating Oct 20, 2025, 05:53 PM UTC

    We are still investigating loading issues associated with the iOS mobile app.

  3. monitoring Oct 20, 2025, 06:37 PM UTC

    The issue appears to have been resolved. We're monitoring to confirm it.

  4. resolved Oct 20, 2025, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →