Depict Outage History

Type: Maintenance Duration: 20 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Apr 1, 20:30:00 GMT+0 - Identified - As part of our standard operational procedures and ongoing commitment to platform performance, our engineering team has scheduled a routine deployment for this week. We are notifying you in advance as a best practice for transparency. Here are the details for the upcoming maintenance window: * **Scheduled Time:** This Wednesday at 10:30 PM UTC+2 * **Estimated Duration:** Approximately 20 minutes * **Anticipated Impact:** No service disruption is expected. Our system is design so your storefront remains fully operational throughout this process. To mitigate any potential risks, our engineering and QA teams will actively monitor the deployment and conduct testing to verify system integrity during the release window. For real-time updates and system status, please refer to our official status page at . Maintaining reliable service for your daily operations remains our priority. If you or your technical team have any questions regarding this scheduled update, please don't hesitate to reach out.for a scheduled maintenance during that time. Apr 1, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 20:50:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 30 minutes Affected Components: Recommendations, Portal (app.depict.ai), Collections / Search Mar 24, 07:00:00 GMT+0 - Identified - Please be advised that we will be performing scheduled maintenance to rotate the configurations on our load balancers on March 24th at 08:00 Stockholm time. Because our load balancers are configured for High Availability (HA), we do not expect any service interruptions or downtime during this process. Traffic will be seamlessly routed through active, redundant nodes while the configurations are updated sequentially. This is a routine operational task to ensure our network infrastructure remains secure, up-to-date, and fully optimized. While we anticipate a completely transparent update, our engineering team will be actively monitoring system health throughout the window. If you experience any unexpected anomalies during or after this timeframe, please reach out. Mar 24, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 07:30:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.