Depict had 12 outages in the last 2 years totaling 1h 10m of downtime — averaging 0.5 incidents per month.
There were 12 Depict outages since August 5, 2024 totaling 1h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Type: Incident Duration: 22 minutes Affected Components: Collections / Search Jun 10, 12:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 12:42:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 25 minutes Affected Components: Portal (Supergrid merchandising app) Jun 8, 08:31:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 8, 08:56:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 51 minutes Affected Components: Portal (Supergrid merchandising app), Ingestion (Supergrid merchandising app), Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved.
The realtime API is showing degraded availability for a small percentage of customers
This incident has been resolved.
Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 30 minutes Affected Components: Collections / Search, , API - Shopper Facing → Jun 17, 19:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 17, 21:30:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 28 minutes Affected Components: Recommendations, Collections / Search Mar 11, 15:37:32 GMT+0 - Identified - We are working with Centra on a fix for this incident. Mar 11, 15:56:38 GMT+0 - Identified - Centra has identified the issue and are working on resolving it Mar 11, 17:05:08 GMT+0 - Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min
Type: Incident Duration: 30 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Feb 26, 12:16:26 GMT+0 - Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system Feb 26, 12:20:42 GMT+0 - Monitoring - Most traffic is now restored to normal Feb 26, 12:46:55 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 14 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Oct 25, 15:48:47 GMT+0 - Monitoring - Service is gradually being restored, should start seeing results Oct 25, 15:51:42 GMT+0 - Resolved - Fully operational now Oct 25, 15:30:00 GMT+0 - Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible.
Type: Incident Duration: 1 minute Affected Components: Portal (app.depict.ai) Aug 5, 09:35:04 GMT+0 - Identified - Due to a misconfiguration, our app config portal is currently down. It should be back in a few minutes. Aug 5, 09:36:31 GMT+0 - Resolved - The portal is now working again.