Depict Outage History

Resolved: the lock was released at 17:49 UTC and all requests had recovered by 17:50 UTC.

Type: Incident Duration: 5 minutes Affected Components: Collections / Search Sep 25, 18:00:33 GMT+0 - Investigating - Search requests for stores served by our runway search API are returning an error instead of results. We are investigating. Sep 25, 18:05:15 GMT+0 - Resolved - Between 18:00 and 18:05 UTC, search requests for stores served by our runway search API returned an error instead of results. Cause: during clean-up of a decommissioned cluster, a DNS record that the search service still used to reach its search index was removed automatically by an operator on the old cluster. The record was re-created at 18:05 UTC and search recovered immediately. Stores on the realtime API were not affected. We are moving the search service onto an internal path so a DNS change cannot affect it again, and adding paging to the synthetic check that detected this.

We are continuing to work on a fix for this incident.

We are continuing to work on a fix for this incident.

Type: Incident Duration: 10 minutes Affected Components: Collections / Search Jul 23, 20:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 20:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 42 minutes Affected Components: Collections / Search Jul 23, 17:36:00 GMT+0 - Identified - Ongoing investigation into stability issues with search and collections. Jul 23, 19:17:44 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 22 minutes Affected Components: Collections / Search Jun 10, 12:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 12:42:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 25 minutes Affected Components: Portal (Supergrid merchandising app) Jun 8, 08:31:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 8, 08:56:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 51 minutes Affected Components: Portal (Supergrid merchandising app), Ingestion (Supergrid merchandising app), Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 30 minutes Affected Components: Collections / Search, , API - Shopper Facing → Jun 17, 19:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 17, 21:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 28 minutes Affected Components: Recommendations, Collections / Search Mar 11, 15:37:32 GMT+0 - Identified - We are working with Centra on a fix for this incident. Mar 11, 15:56:38 GMT+0 - Identified - Centra has identified the issue and are working on resolving it Mar 11, 17:05:08 GMT+0 - Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min

Type: Incident Duration: 30 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Feb 26, 12:16:26 GMT+0 - Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system Feb 26, 12:20:42 GMT+0 - Monitoring - Most traffic is now restored to normal Feb 26, 12:46:55 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 14 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Oct 25, 15:48:47 GMT+0 - Monitoring - Service is gradually being restored, should start seeing results Oct 25, 15:51:42 GMT+0 - Resolved - Fully operational now Oct 25, 15:30:00 GMT+0 - Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible.