Depict incident

We're investigating availability issues of our shopper facing APIs

Minor Resolved View vendor source →

Depict experienced a minor incident on May 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 06:39 AM UTC
Resolved
May 21, 2026, 06:39 AM UTC
Duration
—
Detected by Pingoru
May 21, 2026, 06:39 AM UTC

Update timeline

  1. resolved May 21, 2026, 06:39 AM UTC

    Type: Incident Duration: 51 minutes Affected Components: Portal (Supergrid merchandising app), Ingestion (Supergrid merchandising app), Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved.