Depict incident

Investigating degraded availability for some of our customers

Minor Resolved

Depict experienced a minor incident on May 17, 2026 affecting API - Shopper Facing (Collections / Search) and API - Shopper Facing (Recommendations), lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 06:30 PM UTC
Resolved
May 17, 2026, 07:41 PM UTC
Duration
1h 10m
Detected by Pingoru
May 17, 2026, 06:30 PM UTC

Affected components

API - Shopper Facing (Collections / Search)API - Shopper Facing (Recommendations)

Update timeline

  1. investigating May 17, 2026, 06:30 PM UTC

    The realtime API is showing degraded availability for a small percentage of customers

  2. resolved May 17, 2026, 07:41 PM UTC

    This incident has been resolved.