Depict incident
Investigating degraded availability for some of our customers
Minor Resolved
Depict experienced a minor incident on May 17, 2026 affecting API - Shopper Facing (Collections / Search) and API - Shopper Facing (Recommendations), lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
API - Shopper Facing (Collections / Search)API - Shopper Facing (Recommendations)
Update timeline
- investigating May 17, 2026, 06:30 PM UTC
The realtime API is showing degraded availability for a small percentage of customers
- resolved May 17, 2026, 07:41 PM UTC
This incident has been resolved.