Depict Outage History

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Pingoru has recorded 42 incidents for Depict: 26 in the last 12 months and 10 in the last 90 days.

Source: status.depict.ai

42incidents recorded
26last 12 months
10last 90 days
28 minutestypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Depict in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202642 of 744 (0%)
June 202641 of 720 (0%)
July 202663 of 744 (0%)
August 202600 of 744 (0%)
September 202660 of 720 (0%)
October 202620 of 522 (0%)

Incidents, newest first

Minor October 9, 2026 Partial API degradation on one serving region (resolved) 5m

Started Oct 09, 2026, 05:45 PM UTC· resolved Oct 09, 2026, 05:50 PM UTC

  1. identified Oct 09, 2026, 05:45 PM UTC

    For about five minutes (17:45–17:50 UTC), a subset of API requests for listings and recommendations served from one of our two regions returned errors (HTTP 500/504) while a database migration waited on a lock. The other region, search results and the merchant portal's data were not affected; no data was lost. The lock was released at 17:49 UTC and all requests recovered by 17:50 UTC. We are moving schema changes on these tables to a low-traffic window with a lock check before each step..

  2. resolved Oct 09, 2026, 05:50 PM UTC

    Resolved: the lock was released at 17:49 UTC and all requests had recovered by 17:50 UTC..

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Minor September 25, 2026 Search errors for runway-served stores (18:00–18:05 UTC) 4m

Started Sep 25, 2026, 06:00 PM UTC· resolved Sep 25, 2026, 06:05 PM UTC

  1. investigating Sep 25, 2026, 06:00 PM UTC

    Search requests for stores served by our runway search API are returning an error instead of results. We are investigating..

  2. resolved Sep 25, 2026, 06:05 PM UTC

    Between 18:00 and 18:05 UTC, search requests for stores served by our runway search API returned an error instead of results. Cause: during clean-up of a decommissioned cluster, a DNS record that the search service still used to reach its search index was removed automatically by an operator on the old cluster. The record was re-created at 18:05 UTC and search recovered immediately. Stores on the realtime API were not affected. We are moving the search service onto an internal path so a DNS change cannot affect it again, and adding paging to the synthetic check that detected this..

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Major September 23, 2026 Search API 3m API - Shopper Facing (Collections / Search)

Started Sep 23, 2026, 02:52 PM UTC· resolved Sep 23, 2026, 02:56 PM UTC

  1. investigating Sep 23, 2026, 02:52 PM UTC

    We are currently investigating this incident.

  2. resolved Sep 23, 2026, 02:56 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Major September 22, 2026 Incident affecting Depict collections 17s API - Shopper Facing (Collections / Search)

Started Sep 22, 2026, 03:36 PM UTC· resolved Sep 22, 2026, 03:37 PM UTC

  1. investigating Sep 22, 2026, 03:36 PM UTC

    We are currently investigating this incident.

  2. resolved Sep 22, 2026, 03:37 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Minor July 27, 2026 Degraded performance: merchant portal pages loading slowly 1h 8m

Started Jul 27, 2026, 06:04 PM UTC· resolved Jul 27, 2026, 07:12 PM UTC

  1. investigating Jul 27, 2026, 06:04 PM UTC

    We are investigating reports of slow page loads in the merchant portal..

  2. identified Jul 27, 2026, 06:48 PM UTC

    We have identified a throughput ceiling in the network path between our edge platform and database as the cause of the slow page loads..

  3. monitoring Jul 27, 2026, 07:09 PM UTC

    We deployed a transport-protocol fix and are monitoring latency..

  4. resolved Jul 27, 2026, 07:12 PM UTC

    From 20:04 to 21:12 CEST a subset of merchant-portal page loads and collection-data requests were extremely slow (30 seconds to several minutes in the worst window 20:38–20:48 CEST); requests completed without errors and no data was lost. Root cause: a throughput ceiling in the network path between our edge platform and database, reached during an unusually large ingestion traffic surge. We deployed a transport-protocol fix at 21:09 CEST and latency returned to normal within three minutes. Follow-up capacity and alerting improvements are in progress..

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Minor July 23, 2026 Subset of merchants experiencing an performance degradation across search and collections 10m

Started Jul 23, 2026, 08:00 PM UTC· resolved Jul 23, 2026, 08:10 PM UTC

  1. investigating Jul 23, 2026, 08:00 PM UTC

    We are currently investigating this incident..

  2. resolved Jul 23, 2026, 08:10 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor July 23, 2026 Availability of search and collection pages degraded for certain merchants 1h 41m

Started Jul 23, 2026, 05:36 PM UTC· resolved Jul 23, 2026, 07:17 PM UTC

  1. identified Jul 23, 2026, 05:36 PM UTC

    Ongoing investigation into stability issues with search and collections..

  2. resolved Jul 23, 2026, 07:17 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 10, 2026 We're seeing issues with collection pages 19m

Started Jun 10, 2026, 12:23 PM UTC· resolved Jun 10, 2026, 12:42 PM UTC

  1. investigating Jun 10, 2026, 12:23 PM UTC

    We are currently investigating this incident..

  2. monitoring Jun 10, 2026, 12:39 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jun 10, 2026, 12:42 PM UTC

    This incident has been resolved..

Read the full incident report →

Major June 8, 2026 Shopify portal down 25m

Started Jun 08, 2026, 08:31 AM UTC· resolved Jun 08, 2026, 08:56 AM UTC

  1. investigating Jun 08, 2026, 08:31 AM UTC

    We are currently investigating this incident..

  2. resolved Jun 08, 2026, 08:56 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 21, 2026 We're investigating availability issues of our shopper facing APIs 50m

Started May 21, 2026, 06:39 AM UTC· resolved May 21, 2026, 07:29 AM UTC

  1. investigating May 21, 2026, 06:39 AM UTC

    We are currently investigating this incident..

  2. identified May 21, 2026, 07:03 AM UTC

    We are seeing recovery for some customers. We are continuing to work on a fix for this incident..

  3. monitoring May 21, 2026, 07:11 AM UTC

    We implemented a fix and are currently monitoring the recovery..

  4. resolved May 21, 2026, 07:29 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 17, 2026 Investigating degraded availability for some of our customers 1h 10m API - Shopper Facing (Collections / Search), API - Shopper Facing (Recommendations)

Started May 17, 2026, 06:30 PM UTC· resolved May 17, 2026, 07:41 PM UTC

  1. investigating May 17, 2026, 06:30 PM UTC

    The realtime API is showing degraded availability for a small percentage of customers

  2. resolved May 17, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026 Infrastructure Uplift – Overall

Started Apr 01, 2026, 08:30 PM UTC· resolved Apr 01, 2026, 08:30 PM UTC

No vendor updates were posted for this incident.

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Minor March 24, 2026 Update to Depict Loadbalancers – Overall

Started Mar 24, 2026, 07:00 AM UTC· resolved Mar 24, 2026, 07:00 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor March 4, 2026 Google Cloud incident 8m

Started Mar 04, 2026, 09:48 AM UTC· resolved Mar 04, 2026, 09:56 AM UTC

  1. investigating Mar 04, 2026, 09:48 AM UTC

    We are currently investigating this incident..

  2. resolved Mar 04, 2026, 09:56 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 17, 2025 Degraded PLP Performace 2h 30m

Started Jun 17, 2025, 07:00 PM UTC· resolved Jun 17, 2025, 09:30 PM UTC

  1. investigating Jun 17, 2025, 07:00 PM UTC

    We are currently investigating this incident..

  2. resolved Jun 17, 2025, 09:30 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 11, 2025 Discount prices are not available for some merchants 1h 27m

Started Mar 11, 2025, 03:37 PM UTC· resolved Mar 11, 2025, 05:05 PM UTC

  1. identified Mar 11, 2025, 03:37 PM UTC

    We are working with Centra on a fix for this incident..

  2. identified Mar 11, 2025, 03:56 PM UTC

    Centra has identified the issue and are working on resolving it.

  3. resolved Mar 11, 2025, 05:05 PM UTC

    This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min.

Read the full incident report →

Minor February 26, 2025 Search And PLP products 30m

Started Feb 26, 2025, 12:16 PM UTC· resolved Feb 26, 2025, 12:46 PM UTC

  1. identified Feb 26, 2025, 12:16 PM UTC

    PLP and Search requests are not responding. Fix has been deployed but must propagate through our system.

  2. monitoring Feb 26, 2025, 12:20 PM UTC

    Most traffic is now restored to normal.

  3. resolved Feb 26, 2025, 12:46 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 25, 2024 Search and collections outage 21m

Started Oct 25, 2024, 03:30 PM UTC· resolved Oct 25, 2024, 03:51 PM UTC

  1. identified Oct 25, 2024, 03:30 PM UTC

    Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible..

  2. monitoring Oct 25, 2024, 03:48 PM UTC

    Service is gradually being restored, should start seeing results.

  3. resolved Oct 25, 2024, 03:51 PM UTC

    Fully operational now.

Read the full incident report →