Depict incident

Search and collections outage

Major Resolved View vendor source →

Depict experienced a major incident on October 25, 2024, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 03:30 PM UTC
Resolved
Oct 25, 2024, 03:51 PM UTC
Duration
21m
Detected by Pingoru
Oct 25, 2024, 03:30 PM UTC

Update timeline

  1. identified Oct 25, 2024, 03:30 PM UTC

    Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible..

  2. monitoring Oct 25, 2024, 03:48 PM UTC

    Service is gradually being restored, should start seeing results.

  3. resolved Oct 25, 2024, 03:51 PM UTC

    Fully operational now.