Depict Outage History

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Depict had 18 outages in the last 2 years totaling 10h 55m of downtime — averaging 0.7 incidents per month.

There were 18 Depict outages since October 25, 2024 totaling 10h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.depict.ai

Minor October 9, 2026

Partial API degradation on one serving region (resolved)

Detected by Pingoru
Oct 09, 2026, 05:45 PM UTC
Resolved
Oct 09, 2026, 05:50 PM UTC
Duration
5m
Timeline · 2 updates
  1. identified Oct 09, 2026, 05:45 PM UTC

    For about five minutes (17:45–17:50 UTC), a subset of API requests for listings and recommendations served from one of our two regions returned errors (HTTP 500/504) while a database migration waited on a lock. The other region, search results and the merchant portal's data were not affected; no data was lost. The lock was released at 17:49 UTC and all requests recovered by 17:50 UTC. We are moving schema changes on these tables to a low-traffic window with a lock check before each step..

  2. resolved Oct 09, 2026, 05:50 PM UTC

    Resolved: the lock was released at 17:49 UTC and all requests had recovered by 17:50 UTC..

Read the full incident report →

Minor September 25, 2026

Search errors for runway-served stores (18:00–18:05 UTC)

Detected by Pingoru
Sep 25, 2026, 06:00 PM UTC
Resolved
Sep 25, 2026, 06:05 PM UTC
Duration
4m
Timeline · 2 updates
  1. investigating Sep 25, 2026, 06:00 PM UTC

    Search requests for stores served by our runway search API are returning an error instead of results. We are investigating..

  2. resolved Sep 25, 2026, 06:05 PM UTC

    Between 18:00 and 18:05 UTC, search requests for stores served by our runway search API returned an error instead of results. Cause: during clean-up of a decommissioned cluster, a DNS record that the search service still used to reach its search index was removed automatically by an operator on the old cluster. The record was re-created at 18:05 UTC and search recovered immediately. Stores on the realtime API were not affected. We are moving the search service onto an internal path so a DNS change cannot affect it again, and adding paging to the synthetic check that detected this..

Read the full incident report →

Major September 23, 2026

Search API

Detected by Pingoru
Sep 23, 2026, 02:52 PM UTC
Resolved
Sep 23, 2026, 02:56 PM UTC
Duration
3m
Affected: API - Shopper Facing (Collections / Search)
Timeline · 2 updates
  1. investigating Sep 23, 2026, 02:52 PM UTC

    We are currently investigating this incident.

  2. resolved Sep 23, 2026, 02:56 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Major September 22, 2026

Incident affecting Depict collections

Detected by Pingoru
Sep 22, 2026, 03:36 PM UTC
Resolved
Sep 22, 2026, 03:37 PM UTC
Duration
17s
Affected: API - Shopper Facing (Collections / Search)
Timeline · 2 updates
  1. investigating Sep 22, 2026, 03:36 PM UTC

    We are currently investigating this incident.

  2. resolved Sep 22, 2026, 03:37 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Minor July 27, 2026

Degraded performance: merchant portal pages loading slowly

Detected by Pingoru
Jul 27, 2026, 06:04 PM UTC
Resolved
Jul 27, 2026, 07:12 PM UTC
Duration
1h 8m
Timeline · 4 updates
  1. investigating Jul 27, 2026, 06:04 PM UTC

    We are investigating reports of slow page loads in the merchant portal..

  2. identified Jul 27, 2026, 06:48 PM UTC

    We have identified a throughput ceiling in the network path between our edge platform and database as the cause of the slow page loads..

  3. monitoring Jul 27, 2026, 07:09 PM UTC

    We deployed a transport-protocol fix and are monitoring latency..

  4. resolved Jul 27, 2026, 07:12 PM UTC

    From 20:04 to 21:12 CEST a subset of merchant-portal page loads and collection-data requests were extremely slow (30 seconds to several minutes in the worst window 20:38–20:48 CEST); requests completed without errors and no data was lost. Root cause: a throughput ceiling in the network path between our edge platform and database, reached during an unusually large ingestion traffic surge. We deployed a transport-protocol fix at 21:09 CEST and latency returned to normal within three minutes. Follow-up capacity and alerting improvements are in progress..

Read the full incident report →

Minor June 10, 2026

We're seeing issues with collection pages

Detected by Pingoru
Jun 10, 2026, 12:23 PM UTC
Resolved
Jun 10, 2026, 12:42 PM UTC
Duration
19m
Timeline · 3 updates
  1. investigating Jun 10, 2026, 12:23 PM UTC

    We are currently investigating this incident..

  2. monitoring Jun 10, 2026, 12:39 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jun 10, 2026, 12:42 PM UTC

    This incident has been resolved..

Read the full incident report →

Major June 8, 2026

Shopify portal down

Detected by Pingoru
Jun 08, 2026, 08:31 AM UTC
Resolved
Jun 08, 2026, 08:56 AM UTC
Duration
25m
Timeline · 2 updates
  1. investigating Jun 08, 2026, 08:31 AM UTC

    We are currently investigating this incident..

  2. resolved Jun 08, 2026, 08:56 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 21, 2026

We're investigating availability issues of our shopper facing APIs

Detected by Pingoru
May 21, 2026, 06:39 AM UTC
Resolved
May 21, 2026, 07:29 AM UTC
Duration
50m
Timeline · 4 updates
  1. investigating May 21, 2026, 06:39 AM UTC

    We are currently investigating this incident..

  2. identified May 21, 2026, 07:03 AM UTC

    We are seeing recovery for some customers. We are continuing to work on a fix for this incident..

  3. monitoring May 21, 2026, 07:11 AM UTC

    We implemented a fix and are currently monitoring the recovery..

  4. resolved May 21, 2026, 07:29 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 17, 2026

Investigating degraded availability for some of our customers

Detected by Pingoru
May 17, 2026, 06:30 PM UTC
Resolved
May 17, 2026, 07:41 PM UTC
Duration
1h 10m
Affected: API - Shopper Facing (Collections / Search)API - Shopper Facing (Recommendations)
Timeline · 2 updates
  1. investigating May 17, 2026, 06:30 PM UTC

    The realtime API is showing degraded availability for a small percentage of customers

  2. resolved May 17, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Google Cloud incident

Detected by Pingoru
Mar 04, 2026, 09:48 AM UTC
Resolved
Mar 04, 2026, 09:56 AM UTC
Duration
8m
Timeline · 2 updates
  1. investigating Mar 04, 2026, 09:48 AM UTC

    We are currently investigating this incident..

  2. resolved Mar 04, 2026, 09:56 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 17, 2025

Degraded PLP Performace

Detected by Pingoru
Jun 17, 2025, 07:00 PM UTC
Resolved
Jun 17, 2025, 09:30 PM UTC
Duration
2h 30m
Timeline · 2 updates
  1. investigating Jun 17, 2025, 07:00 PM UTC

    We are currently investigating this incident..

  2. resolved Jun 17, 2025, 09:30 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 11, 2025

Discount prices are not available for some merchants

Detected by Pingoru
Mar 11, 2025, 03:37 PM UTC
Resolved
Mar 11, 2025, 05:05 PM UTC
Duration
1h 27m
Timeline · 3 updates
  1. identified Mar 11, 2025, 03:37 PM UTC

    We are working with Centra on a fix for this incident..

  2. identified Mar 11, 2025, 03:56 PM UTC

    Centra has identified the issue and are working on resolving it.

  3. resolved Mar 11, 2025, 05:05 PM UTC

    This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min.

Read the full incident report →

Minor February 26, 2025

Search And PLP products

Detected by Pingoru
Feb 26, 2025, 12:16 PM UTC
Resolved
Feb 26, 2025, 12:46 PM UTC
Duration
30m
Timeline · 3 updates
  1. identified Feb 26, 2025, 12:16 PM UTC

    PLP and Search requests are not responding. Fix has been deployed but must propagate through our system.

  2. monitoring Feb 26, 2025, 12:20 PM UTC

    Most traffic is now restored to normal.

  3. resolved Feb 26, 2025, 12:46 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 25, 2024

Search and collections outage

Detected by Pingoru
Oct 25, 2024, 03:30 PM UTC
Resolved
Oct 25, 2024, 03:51 PM UTC
Duration
21m
Timeline · 3 updates
  1. identified Oct 25, 2024, 03:30 PM UTC

    Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible..

  2. monitoring Oct 25, 2024, 03:48 PM UTC

    Service is gradually being restored, should start seeing results.

  3. resolved Oct 25, 2024, 03:51 PM UTC

    Fully operational now.

Read the full incident report →