Deepgram Voice AI incident

[Deepgram API] Elevated 500 Errors for Redaction on Non-English Audio

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on March 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 04:41 PM UTC
Resolved
Mar 23, 2025, 03:00 AM UTC
Duration
—
Detected by Pingoru
Mar 24, 2025, 04:41 PM UTC

Update timeline

  1. resolved Mar 24, 2025, 04:41 PM UTC

    Between March 22 at 20:00 UTC and March 24 at 14:39 UTC, some ASR requests that included redaction for non-English audio returned 500 errors due to an internal configuration issue. This issue affected only redaction requests and did not impact ASR performance for audio without redaction. Service has been fully restored for Deepgram models, and additional safeguards have been implemented to prevent similar incidents in the future.