Deepgram Voice AI incident

ISP Network-Related Issue

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on April 8, 2025 affecting Batch API and Streaming API and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 01:36 AM UTC
Resolved
Apr 08, 2025, 04:05 AM UTC
Duration
2h 28m
Detected by Pingoru
Apr 08, 2025, 01:36 AM UTC

Affected components

Batch APIStreaming APIManagement APIsDG Whisper Cloud

Update timeline

  1. investigating Apr 08, 2025, 01:36 AM UTC

    We are investigating an issue that may result in callback failures, timeouts, and errors with newly generated API keys.

  2. identified Apr 08, 2025, 01:37 AM UTC

    We've identified the root cause to be an upstream ISP issue and are working to mitigate and resolve the issue.

  3. resolved Apr 08, 2025, 04:05 AM UTC

    This incident has been resolved.