Decagon experienced a major incident on April 29, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region ([US] Voice Channel) and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Apr 29, 2026, 08:16 PM UTC
Start of incident impact in the US region.
- resolved Apr 29, 2026, 08:19 PM UTC
From 1:16-1:19pm PST, we had a brief period of unavailability where new and existing conversations in the US region were impacted. Conversations across all channels (voice, chat, SMS, and email) were impacted. We have resolved the issue and are now fully operational.:19 pm PT.