Affected components
Current status by service (Decagon API Services)
Update timeline
- investigating Apr 29, 2026, 08:16 PM UTC
Start of incident impact in the US region.
- resolved Apr 29, 2026, 08:19 PM UTC
From 1:16-1:19pm PST, we had a brief period of unavailability where new and existing conversations in the US region were impacted. Conversations across all channels (voice, chat, SMS, and email) were impacted. We have resolved the issue and are now fully operational.:19 pm PT.
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