Decagon experienced a major incident on November 20, 2025 affecting US Deployment Region (Decagon Admin Portal) and EU Deployment Region (Decagon Admin Portal) and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)
Update timeline
- investigating Nov 20, 2025, 10:38 PM UTC
We are currently investigating an issue impacting the ability to access voice recordings from our admin console. We will provide an update within 1hr or when we have more details.
- resolved Nov 21, 2025, 12:58 AM UTC
The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue