Decagon experienced a minor incident on November 21, 2025 affecting US Deployment Region (Decagon Admin Portal), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)
Update timeline
- investigating Nov 21, 2025, 06:29 PM UTC
We identified a bug which are causing tool calls to fail. We are currently deploying a roll back to resolve the issue.
- resolved Nov 21, 2025, 06:41 PM UTC
The rollback has been completed, and we’ve confirmed that tool calls are functioning normally again. Your APM/CSM will follow up with details on any specific impact to your AI Agent.