Decagon experienced a major incident on December 5, 2025 affecting US Deployment Region (Decagon Admin Portal) and EU Deployment Region (Decagon Admin Portal) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)
Update timeline
- investigating Dec 05, 2025, 09:00 AM UTC
We’re currently experiencing degraded service due to a widespread Cloudflare outage impacting connectivity across the internet. Our infrastructure remains fully operational; however, users may be unable to access the admin portal. At this time, we are not seeing any impact to our API or to end-customer conversations.
- resolved Dec 05, 2025, 09:20 AM UTC
Cloudflare has marked the incident as resolved. All systems are back online and operating normally.