Decagon incident

Elevated Latency

Minor Resolved View vendor source →

Decagon experienced a minor incident on January 12, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region (Decagon Admin Portal) and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 06:16 PM UTC
Resolved
Jan 12, 2026, 07:15 PM UTC
Duration
59m
Detected by Pingoru
Jan 12, 2026, 06:16 PM UTC

Affected components

US Deployment Region (Decagon Admin Portal)US Deployment Region (Decagon Admin Portal)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)

Update timeline

  1. investigating Jan 12, 2026, 06:16 PM UTC

    We are investigating elevated latency that is impacting the admin dashboard and customer conversations.

  2. resolved Jan 12, 2026, 07:15 PM UTC

    All systems are operating as expected. We identified the root cause and have mitigated the issue. We’ll continue to monitor system performance and share a root cause analysis upon request.