Decagon experienced a minor incident on February 11, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region (Decagon Admin Portal) and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)US Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Chat, Email, and SMS Channels)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating Feb 11, 2026, 06:41 PM UTC
We are investigating an issue that is impacting conversation responses across channels. We will provide an update within 15 min.
- resolved Feb 11, 2026, 06:48 PM UTC
This issue has now been resolved. Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows. If you have any questions, please follow up with your Decagon point of contact.