Decagon experienced a minor incident on March 17, 2026 affecting US Deployment Region (Decagon Admin Portal) and EU Deployment Region (Decagon Admin Portal) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating Mar 17, 2026, 10:00 PM UTC
We are currently investigating reports of users having trouble accessing voice recordings via the admin dashboard. We will provide an update within the next 30 minutes.
- resolved Mar 17, 2026, 10:35 PM UTC
The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue