Decagon experienced a minor incident on March 28, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region ([US] Voice Channel) and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Mar 28, 2026, 03:08 PM UTC
We are investigating an issue that is impacting conversation responses and latency across channels.
- resolved Mar 28, 2026, 05:55 PM UTC
This issue has now been resolved. Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency. If you have any questions, please follow up with your Decagon point of contact.