Affected components
Current status by service (Decagon API Services)
Update timeline
- investigating Mar 28, 2026, 03:08 PM UTC
We are investigating an issue that is impacting conversation responses and latency across channels.
- resolved Mar 28, 2026, 05:55 PM UTC
This issue has now been resolved. Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency. If you have any questions, please follow up with your Decagon point of contact.
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