Decagon experienced a minor incident on April 15, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region (Decagon Admin Portal) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)US Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)EU Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- resolved Apr 15, 2026, 09:40 PM UTC
This issue has now been resolved. Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency. If you have any questions, please follow up with your Decagon point of contact.