Decagon experienced a minor incident on April 21, 2026 affecting US Deployment Region (Decagon Admin Portal) and US Deployment Region ([US] Voice Channel) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region (Decagon Admin Portal)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Apr 21, 2026, 04:31 PM UTC
We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.
- resolved Apr 21, 2026, 05:07 PM UTC
We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem.