Decagon experienced a minor incident on May 11, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating May 11, 2026, 05:14 PM UTC
We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard for May 7 and 8. We are actively working on a fix and will post an update around 11am PT.
- resolved May 12, 2026, 02:07 AM UTC
The issue is resolved, all dashboard views and reports have complete data for May 7 and 8th.