DCS experienced a minor incident on September 14, 2026 affecting Hosting Platform, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 03:54 PM UTC
We are aware of an issue affecting internet connectivity, caused by a routing issue at our internet transit provider's upstream Tier 1 supplier. We are in direct contact with our provider, who are engaging with theirs to investigate and restore service. Customers may experience intermittent or complete loss of internet connectivity to affected services while this is ongoing. We are monitoring the situation closely and will provide further updates as they become available. We apologise for any inconvenience this may cause.
- monitoring Sep 14, 2026, 04:56 PM UTC
Since our previous update, connectivity has continued to stabilise and a number of affected customer services have now been restored. Our team is continuing to review the remaining incidents and closely monitor the platform to ensure services remain stable. We will continue to monitor the situation and provide further updates as they become available.
- resolved Sep 16, 2026, 02:41 PM UTC
Following the previous update, we have continued to closely monitor connectivity and service performance over the past 48 hours. Services have remained stable throughout this monitoring period, and we are satisfied that the issue has now been resolved. We will continue to monitor the platform as part of our normal operational processes.