Is DCS down?

We are currently investigating an issue affecting CloudCover365 SharePoint, OneDrive and Teams backups, where backup jobs are failing with an "Unknown Error" message. Initial investigations suggest the issue may be related to a recent change made by Microsoft. Our engineering team is actively investigating the issue and monitoring developments. We will provide further updates as more information becomes available.

We have confirmed that the issue affecting SharePoint, OneDrive and Teams backups, resulting in failures with an "Unknown Error" message, is related to a Microsoft service degradation. Microsoft has acknowledged the issue under Service Health incident SP1503038. We are continuing to monitor the situation and will provide further updates as they become available.

Microsoft has now marked service incident SP1503038 as resolved. We have observed a steady decrease in backup failure rates across affected SharePoint and OneDrive backups, with the majority of affected customers now recovering. We will continue to monitor the service to ensure backup operations return to normal before marking this incident as fully resolved.

We have observed a significant reduction in backup error rates following the resolution of Microsoft's service incident SP1503038. Backup operations have now returned to normal, and the issue affecting SharePoint, OneDrive and Teams backup is considered resolved. We will continue to monitor backup operations to ensure service stability.

We are aware of an issue affecting internet connectivity, caused by a routing issue at our internet transit provider's upstream Tier 1 supplier. We are in direct contact with our provider, who are engaging with theirs to investigate and restore service. Customers may experience intermittent or complete loss of internet connectivity to affected services while this is ongoing. We are monitoring the situation closely and will provide further updates as they become available. We apologise for any inconvenience this may cause.

Since our previous update, connectivity has continued to stabilise and a number of affected customer services have now been restored. Our team is continuing to review the remaining incidents and closely monitor the platform to ensure services remain stable. We will continue to monitor the situation and provide further updates as they become available.

Following the previous update, we have continued to closely monitor connectivity and service performance over the past 48 hours. Services have remained stable throughout this monitoring period, and we are satisfied that the issue has now been resolved. We will continue to monitor the platform as part of our normal operational processes.

We are aware of issues affecting some customers' Hyper-V replication. We are working to mitigate this problem and will provide updates as our investigations progress.

Engineers have identified the issue and implemented a fix which we believe should resolve the problems experienced. Test jobs are now running and completing successfully. We will continue to closely monitor the platform to ensure customer jobs continue to complete successfully. We will provide a further update once we are satisfied that the platform is operating as expected.

This incident has been resolved.