DCS experienced a minor incident on October 14, 2026 affecting CloudCover365 Services, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 09:09 AM UTC
We are currently investigating an issue affecting CloudCover365 SharePoint, OneDrive and Teams backups, where backup jobs are failing with an "Unknown Error" message. Initial investigations suggest the issue may be related to a recent change made by Microsoft. Our engineering team is actively investigating the issue and monitoring developments. We will provide further updates as more information becomes available.
- investigating Oct 14, 2026, 01:28 PM UTC
We have confirmed that the issue affecting SharePoint, OneDrive and Teams backups, resulting in failures with an "Unknown Error" message, is related to a Microsoft service degradation. Microsoft has acknowledged the issue under Service Health incident SP1503038. We are continuing to monitor the situation and will provide further updates as they become available.
- monitoring Oct 15, 2026, 02:43 PM UTC
Microsoft has now marked service incident SP1503038 as resolved. We have observed a steady decrease in backup failure rates across affected SharePoint and OneDrive backups, with the majority of affected customers now recovering. We will continue to monitor the service to ensure backup operations return to normal before marking this incident as fully resolved.
- resolved Oct 16, 2026, 09:07 AM UTC
We have observed a significant reduction in backup error rates following the resolution of Microsoft's service incident SP1503038. Backup operations have now returned to normal, and the issue affecting SharePoint, OneDrive and Teams backup is considered resolved. We will continue to monitor backup operations to ensure service stability.