Resolved after 10 hours 50 minutes, on August 9, 2026.
Between Saturday 8 August 23:00 and Sunday 9 August 09:50 CEST the ServiceLayer API was degraded and at times unavailable, caused by an issue on an internal backend system. After the fix on Sunday morning, delayed webhook and integration traffic was processed automatically. (Posted retroactively.)
Update timeline
- resolved Aug 09, 2026, 09:12 AM UTC
Between Saturday 8 August 23:00 and Sunday 9 August 09:50 CEST the ServiceLayer API was degraded and at times unavailable, caused by an issue on an internal backend system. After the fix on Sunday morning, delayed webhook and integration traffic was processed automatically. (Posted retroactively.)
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