Resolved after 13 hours 45 minutes, on September 13, 2026.
On Sunday 13 September the ServiceLayer API was unavailable during two periods: from 16:15 to 17:35 CEST, and from 00:30 to 06:00 CEST in the night to Monday 14 September. During these periods API requests and incoming webhooks failed. The cause was an issue on an internal backend system. Service recovered automatically and delayed webhook traffic was retried by the sending systems. We are implementing changes to prevent this from recurring. (Posted retroactively.)
Update timeline
- resolved Sep 14, 2026, 06:55 AM UTC
On Sunday 13 September the ServiceLayer API was unavailable during two periods: from 16:15 to 17:35 CEST, and from 00:30 to 06:00 CEST in the night to Monday 14 September. During these periods API requests and incoming webhooks failed. The cause was an issue on an internal backend system. Service recovered automatically and delayed webhook traffic was retried by the sending systems. We are implementing changes to prevent this from recurring. (Posted retroactively.)
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