Datto incident
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Datto experienced a minor incident on August 27, 2026 affecting SaaS Protection Backups, lasting 4d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 02:52 PM UTC
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Aug 27, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
- identified Aug 28, 2026, 12:40 PM UTC
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
- identified Aug 28, 2026, 01:49 PM UTC
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
- monitoring Aug 28, 2026, 05:18 PM UTC
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
- monitoring Aug 28, 2026, 08:30 PM UTC
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
- monitoring Aug 31, 2026, 01:27 PM UTC
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable. Our R&D team is continuing to monitor for any other issues.
- resolved Aug 31, 2026, 08:11 PM UTC
This incident has been resolved.