Datto incident

Datto BCDR - Server3824 (Germany Region) - Degraded Node Functionality

Datto experienced a major incident on August 25, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 9d. The incident has been resolved; the full update timeline is below.

Started: Aug 25, 2026, 04:09 PM UTC
Resolved: Sep 03, 2026, 04:44 PM UTC
Duration: 9d
Detected by Pingoru: Aug 25, 2026, 04:09 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

identified Aug 25, 2026, 04:09 PM UTC

We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
resolved Sep 03, 2026, 04:44 PM UTC

This incident has been resolved.