Datto incident
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities.
Datto experienced a critical incident on August 24, 2026 affecting Agent Registration and SaaS Protection Backups and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 24, 2026, 03:46 PM UTC
We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Aug 24, 2026, 05:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 04:34 PM UTC
This incident has been resolved.