Datto incident
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions
Datto experienced a minor incident on August 21, 2026 affecting SaaS Protection Backups and SaaS Protection Restores/Exports, lasting 20h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2026, 06:22 PM UTC
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Aug 21, 2026, 07:54 PM UTC
Our R&D team is actively preparing to deploy changes to address the issue.
- identified Aug 21, 2026, 08:46 PM UTC
Our R&D team has begun deploying changes to the affected regions to address the issue.
- monitoring Aug 22, 2026, 12:53 AM UTC
Backup success rates have returned to normal levels and restoration functions have resumed. Our R&D team is continuing to monitor.
- resolved Aug 22, 2026, 02:50 PM UTC
Changes made by the Kaseya R&D team have proven successful and full functionality has been restored. The issue is now considered resolved.