Datto incident
DattoRMM - Vidal - Activity Log pages are slow to load
Datto experienced a minor incident on August 21, 2026 affecting Vidal (US East), lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 21, 2026, 05:17 PM UTC
We are aware of a problem where the Activity Logs on our Vidal Platform are slow to load after our 15.1 release. The Kaseya Engineering Team has applied a fix and is currently monitoring this closely. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Aug 28, 2026, 06:43 PM UTC
The issue affecting Activity Log performance on the Vidal Platform following the 15.1 release has been resolved. The Kaseya Engineering Team implemented a fix and has confirmed that Activity Logs are loading as expected after monitoring the platform to ensure ongoing stability and performance. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/