Datto incident
Datto RMM - Vidal - Post 15.1.0 Release - Activity Log Issues
Datto experienced a minor incident on August 18, 2026 affecting Zinfandel (US West) and Vidal (US East), lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 02:15 PM UTC
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load. The Kaseya Engineering Team are investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Aug 18, 2026, 02:52 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 18, 2026, 02:58 PM UTC
A fix has been implemented for Activity Logs and they should be loading as expected. A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
- monitoring Aug 18, 2026, 03:48 PM UTC
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
- identified Aug 18, 2026, 05:13 PM UTC
We have identified an issue with the Activity Log failing to load. The Kaseya R&D team are working on a fix for the issue.
- identified Aug 18, 2026, 07:48 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 19, 2026, 07:49 AM UTC
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
- identified Aug 19, 2026, 12:46 PM UTC
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing. Thank you for your patience!
- identified Aug 19, 2026, 01:01 PM UTC
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
- monitoring Aug 19, 2026, 01:53 PM UTC
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
- monitoring Aug 19, 2026, 09:01 PM UTC
At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
- resolved Aug 20, 2026, 12:38 PM UTC
This incident has been resolved.