Datto experienced a major incident on August 13, 2026 affecting Merlot (EU2), lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Merlot (EU2)
Update timeline
- investigating Aug 13, 2026, 09:24 AM UTC
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run. The Kaseya Engineering Team is actively investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Aug 13, 2026, 09:52 AM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Aug 14, 2026, 07:32 PM UTC
This incident has been resolved.