Datto incident

Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update

Minor Ongoing View vendor source →

Datto is currently experiencing a minor incident affecting Agent Connection, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 03:27 PM UTC
Resolved
Ongoing
Duration
● 1h 32m
Detected by Pingoru
Jun 17, 2026, 03:27 PM UTC

Affected components

Agent Connection

Update timeline

  1. investigating Jun 17, 2026, 03:27 PM UTC

    We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority. What we currently know: A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution. What you can do right now: A reboot of the affected endpoint may resolve the issue in some cases. Our team is also working on a scripted remediation and a hotfix — we will update this page as those become available. What we are doing: Our engineering team is actively working on a fix. Subscribe to updates at status.kaseya.com to be notified as our investigation progresses.