Datto incident

Datto SaaS Protection - New customer onboarding is unavailable

Major Resolved View vendor source →

Datto experienced a major incident on June 5, 2026 affecting SaaS Protection Client Onboarding, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 02:38 PM UTC
Resolved
Jun 05, 2026, 03:58 PM UTC
Duration
1h 19m
Detected by Pingoru
Jun 05, 2026, 02:38 PM UTC

Affected components

SaaS Protection Client Onboarding

Update timeline

  1. identified Jun 05, 2026, 02:38 PM UTC

    We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error. The Kaseya R&D Team has identified the issue and they are actively working on a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jun 05, 2026, 03:19 PM UTC

    A fix for this issue has been tested and is being prepared for release.

  3. monitoring Jun 05, 2026, 03:47 PM UTC

    A fix for the issue has been deployed and the SaaS Protection onboarding service has been restored.

  4. resolved Jun 05, 2026, 03:58 PM UTC

    This incident has been resolved.