Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-327'

Update timeline

1. investigating Apr 24, 2026, 01:20 PM UTC

   We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. identified Apr 24, 2026, 02:15 PM UTC

   Our R&D team is continuing to address this issue.

3. identified Apr 24, 2026, 07:30 PM UTC

   Our R&D team is performing maintenance on node 'gbe2-bfyii-327' over the weekend to repair a hardware issue that was identified. There is still currently no ETA on when services will be fully restored. We will provide more updates from the team as they become available.

4. identified Apr 27, 2026, 12:45 PM UTC

   Maintenance on node 'gbe2-bfyii-327' is still in progress. We will continue to provide updates as they become available.

5. identified Apr 29, 2026, 02:00 PM UTC

   Maintenance is still in progress to address a hardware issue found on node 'gbe2-bfyii-327'. We will continue to provide updates from the team as the maintenance progresses.

6. monitoring May 01, 2026, 12:29 PM UTC

   Maintenance on node 'gbe2-bfyii-327' has been completed and the node is back online. All customer accounts are accessible and functioning normally again. Our R&D team is continuing to monitor.