Datto incident

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Minor Ongoing View vendor source →

Datto is currently experiencing a minor incident affecting SaaS Protection Backups, which began 2d ago. The vendor's full update timeline is below.

Started
May 18, 2026, 08:15 PM UTC
Resolved
Ongoing
Duration
● 2d 3h
Detected by Pingoru
May 18, 2026, 08:15 PM UTC

Affected components

SaaS Protection Backups

Update timeline

  1. identified May 18, 2026, 08:15 PM UTC

    We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 18, 2026, 10:25 PM UTC

    Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.

  3. monitoring May 19, 2026, 12:32 PM UTC

    Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.