Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2378'

Minor Resolved View vendor source →

Datto experienced a minor incident on February 27, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 04:53 PM UTC
Resolved
Feb 27, 2026, 09:08 PM UTC
Duration
4h 14m
Detected by Pingoru
Feb 27, 2026, 04:53 PM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat Management

Update timeline

  1. investigating Feb 27, 2026, 04:53 PM UTC

    We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Feb 27, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 09:08 PM UTC

    This incident has been resolved.