Datto incident

Datto Networking - Dynamic DNS records for Datto Networking DNA devices are temporarily resolving to an incorrect private IP address

Datto experienced a major incident on March 11, 2026 affecting Routers, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started: Mar 11, 2026, 01:33 PM UTC
Resolved: Mar 12, 2026, 05:09 PM UTC
Duration: 1d 3h
Detected by Pingoru: Mar 11, 2026, 01:33 PM UTC

Affected components

Routers

Update timeline

identified Mar 11, 2026, 01:33 PM UTC

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Mar 11, 2026, 02:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 12, 2026, 05:09 PM UTC

This incident has been resolved.