Datto incident

Datto RMM - Merlot and Pinotage - Device Filter results are not able to be returned

Datto experienced a major incident on March 23, 2026 affecting Pinotage (EU1) and Merlot (EU2), lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2026, 04:39 PM UTC
Resolved: Mar 23, 2026, 07:30 PM UTC
Duration: 2h 50m
Detected by Pingoru: Mar 23, 2026, 04:39 PM UTC

Affected components

Pinotage (EU1)Merlot (EU2)

Update timeline

investigating Mar 23, 2026, 04:39 PM UTC

We are aware of a problem where some device filters on Merlot and Pinotage are failing to load with an error pop-up saying: "Device Filter results were not able to be returned." The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Mar 23, 2026, 06:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 23, 2026, 07:30 PM UTC

This incident has been resolved.