Datto experienced a critical incident on March 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 25, 2026, 03:04 PM UTC
Starting at 9:30 AM Eastern time, ConnectBooster Live Portals were inaccessible. Users could not log in and customers were not able to make payments. The Kaseya R&D Team resolved the issue at 10:10 AM Eastern time. All users should now be able to access their Live portals as expected. Subscribe to this Kaseya Status Page to be notified when an RCA is posted.
- postmortem Mar 27, 2026, 05:22 PM UTC
**Summary:** Between 2026-03-25 13:30 UTC and 2026-03-25 14:10 UTC, about 66% of Connect Booster partners were unable to login to their instance\(s\) or process payments. **Root Cause:** ConnectBooster attempted to auto-scale and provision new instances of the application to accommodate more load, however these new instances failed to start due to a dependency failure. **Incident Timeline:** * Identified: 2026-03-25T13:46 UTC * Resolved: 2026-03-25T14:10 UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps: * Improving our independent monitoring systems to ensure these failures are caught and remediated more quickly. * Modifying startup dependency requirements to be less stringent. In the future, in the event of a failure in certain parts of the product or in the event of certain external vendor failures, unaffected parts of the product will continue to function.