Datto incident

Datto BCDR - Server5856 - Degraded Offsite Performance

Minor Resolved View vendor source →

Datto experienced a minor incident on March 25, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 02:43 PM UTC
Resolved
Mar 27, 2026, 02:17 PM UTC
Duration
1d 23h
Detected by Pingoru
Mar 25, 2026, 02:43 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. identified Mar 25, 2026, 02:43 PM UTC

    We are aware of a problem where BCDR users paired to server5856 in the US-East region can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Mar 27, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 02:17 PM UTC

    This incident has been resolved.