Datto incident

Datto RMM - All Platforms - RMM Agent cannot be installed due to Certificate errors

Major Resolved View vendor source →
Started
Apr 02, 2026, 06:25 PM UTC
Resolved
Apr 03, 2026, 12:27 PM UTC
Duration
18h 1m
Detected by Pingoru
Apr 02, 2026, 06:25 PM UTC

Affected components

Pinotage (EU1)Merlot (EU2)Zinfandel (US West)Concord (US East)Syrah (APAC)Vidal (US East)

Update timeline

  1. investigating Apr 02, 2026, 06:25 PM UTC

    We are aware of a problem where the Datto RMM agent cannot be installed due to Certificate errors. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. investigating Apr 02, 2026, 09:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 03, 2026, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2026, 12:27 PM UTC

    This incident has been resolved.

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