Datto experienced a major incident on April 10, 2026 affecting APAC and EU and 1 more component, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 08:57 AM UTC
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team
- monitoring Apr 10, 2026, 09:43 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2026, 10:23 AM UTC
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly. We apologize for the inconvenience caused. - Kaseya Cloud Operations Team
- identified Apr 10, 2026, 04:54 PM UTC
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team
- monitoring Apr 10, 2026, 09:29 PM UTC
The root cause of the issue has been found. We believe that the issue will resolve itself as agents are allowed time to update. If you are still experiencing issues performing Remote Takeovers, please contact our support team for help resolving the issue. We will continue to monitor agent health and update here is the situation changes.
- resolved Apr 15, 2026, 08:16 AM UTC
This incident has been resolved.