Datto incident

Datto Workplace - Inconsistent File Availability in US Region

Major Resolved View vendor source →

Datto experienced a major incident on April 15, 2026 affecting US1 and US6 and 1 more component, lasting 18h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 06:14 PM UTC
Resolved
Apr 16, 2026, 12:39 PM UTC
Duration
18h 24m
Detected by Pingoru
Apr 15, 2026, 06:14 PM UTC

Affected components

US1US6US15

Update timeline

  1. identified Apr 15, 2026, 06:14 PM UTC

    We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Apr 15, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2026, 12:39 PM UTC

    This incident has been resolved.