Datto incident

Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online

Major Resolved View vendor source →

Datto experienced a major incident on May 5, 2026 affecting AU5, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 08:27 AM UTC
Resolved
May 06, 2026, 12:45 PM UTC
Duration
1d 4h
Detected by Pingoru
May 05, 2026, 08:27 AM UTC

Affected components

AU5

Update timeline

  1. investigating May 05, 2026, 08:27 AM UTC

    We are currently investigating an issue impacting partners on AU5 cell, where connections and data syncs are failing. Affected partners may see server errors in applications, no files appearing on the VFS agent, or connection failures on the V8 agent. At this time, other regions are not affected. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

  2. investigating May 05, 2026, 11:14 AM UTC

    The R&D and Infrastructure teams are continuing to investigate the cause of the issue.

  3. monitoring May 05, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 12:45 PM UTC

    This incident has been resolved.