Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'Gbe2-saas-p0-app-2'

Major Resolved View vendor source →

Datto experienced a major incident on May 4, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 11:52 AM UTC
Resolved
May 05, 2026, 12:19 PM UTC
Duration
1d
Detected by Pingoru
May 04, 2026, 11:52 AM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Client OnboardingSaaS Protection Report DeliverySaaS Protection Restores/Exports

Update timeline

  1. investigating May 04, 2026, 11:52 AM UTC

    We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed. The Kaseya R&D Team is investigating the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 04, 2026, 01:07 PM UTC

    The Kaseya R&D team has implemented changes to help address the issue and are monitoring the results closely.

  3. resolved May 05, 2026, 12:19 PM UTC

    This incident has been resolved.