Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'Gbe2-saas-p0-app-2'

Major Ongoing View vendor source →
Started
May 04, 2026, 11:52 AM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 04, 2026, 11:52 AM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Client OnboardingSaaS Protection Report DeliverySaaS Protection Restores/Exports

Update timeline

  1. investigating May 04, 2026, 11:52 AM UTC

    We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed. The Kaseya R&D Team is investigating the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 04, 2026, 01:07 PM UTC

    The Kaseya R&D team has implemented changes to help address the issue and are monitoring the results closely.

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